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CUSTOMER SERVICE
Contact Us
The best way to contact us is via email at info@activeortho.com. Most inquires are answered within the hour, if you contact us during normal business hours, Monday through Friday from 9am - 4pm EST.

Please know that we will respond to your inquiry as soon as possible and guarantee to respond to all emails before the end of the following business day.


Shipping and Delivery
Orders placed Monday through Friday by 12-noon EST will be processed and shipped on the same day. Orders placed after 12-noon EST will be shipped the following business day. We ship via Priority Mail (U.S. Postal Service) or UPS.

Please allow up to 5 business days for delivery.

If you have any questions about your order you may contact us at myorder@activeortho.com


Express Delivery
We offer Express Delivery (United States Postal Service) to the U.S., including Alaska and Hawaii. The U.S.P.S. guarantees overnight delivery to most locations by 3pm – when order is placed by 12 pm (noon) Eastern Standard Time, Monday through Friday. Orders placed on weekends, holidays or after 12 pm (noon) will be shipped the following business day.

International Orders
The following distributors offer shipping outside the United States:

Privacy Policy
If you place an order with us, you will supply us with your mailing address, email address and telephone number. In the future you may receive periodic mailings from us with information on new products and services that we offer. We will not supply your information to any 3rd parties. If you do not wish to receive such mailings, please let us know by emailing us at the postal address provided below.

Persons who supply us with their telephone number will only receive telephone contact from us with information regarding orders they have placed on-line.

COOKIES
We do not set any cookies or collect any information about visitors to our website.

AD SERVERS
We do not partner with or have special relationships with any ad server companies.

Specht Orthopedic, Inc.
Mailing address: PO Box 23 Swansea MA 02777
Address: 207 Swansea Mall Drive Swansea MA 02777

We can be reached via e-mail at info@activeortho.com.


Return Policy
We want you to be completely satisfied with your purchases from ActiveOrtho.com. If for any reason you are not satisfied with a product we'll make it right. Contact us within 15 days of your purchase date for a refund or exchange.

How To Return An Item:

Prior to sending back merchandise, please contact our customer service staff at orders@activeortho.com for a return authorization number (RA). We are available from 9am – 5pm EST, Monday- Friday. Returned items will not be accepted without authorization.

Once you have received an RA, repack the item and all original materials and ship to the address below. Be sure to include your order number, customer number and RA in the box. Credit will be issued for merchandise amount only once item has been received. Return shipping costs are customers' responsibility.

Send returns to:

Specht Orthopedic, Inc
Attn: Returns
PO BOX 23
Swansea, MA 02777

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